Refund Policy
Effective Date: 01 August 2024
SOUL Incubator (“we,” “us,” or “our”) understands that circumstances may arise where a refund may be necessary. This Refund Policy outlines our policy for refunds for our services.
SOUL Incubator (“we,” “us,” or “our”) understands that circumstances may arise where a refund may be necessary. This Refund Policy outlines our policy for refunds for our services.
General Policy
Due to the nature of our services, refunds are generally not provided once a service has been commenced. However, we will consider refund requests on a case-by-case basis under exceptional circumstances.
Exceptions
We may offer refunds in the following limited circumstances:
- Misrepresentation of Services:If there has been a material misrepresentation of our services that significantly impacts the value of the service.
- Unforeseen Circumstances:In rare cases of unforeseen circumstances beyond our control that prevent us from delivering the agreed-upon services.
Refund Process
To request a refund, please contact our customer support team at soul@uaqftza.com with the following information:
- Your name
- Order number or invoice number
- A detailed explanation of the reason for the refund request
We will review your request and process it within 3 business days. If approved, the refund will be issued to the original payment method.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
By using our services, you agree to be bound by this Refund Policy.
Overview
Fueled by a vision to establish the city as a thriving tech hub, we empower local and international entrepreneurs with the resources, mentorship, and connections needed to turn groundbreaking ideas into successful ventures.